APPOINTMENT CANCELLATION, CHANGE AND REFUND POLICY
Making an Appointment
With Platin Antalya's online appointment system, your appointment is automatically created for the service and time slot you select. No prepayment is required for appointments.
Appointment information may be sent to you via the contact information you provided in the system. It is the customer's responsibility to check the appointment time and service information.
Preliminary Consultation and Pricing
When you come to our salon, regardless of the service you choose, a preliminary consultation will be conducted. The current condition of your hair, any past treatments, and the look you aim for will be evaluated.
The procedures to be performed, estimated time, and price will be provided in writing. Treatment will not begin without your approval. If the hair analysis reveals that the chosen service is unsuitable, an alternative treatment may be suggested to protect your hair.
Appointment Cancellation and Modification
You can manage your appointments yourself through our online appointment system after logging into your membership account.
You can cancel your appointment up to 48 hours before your scheduled time.
You can change the date or time of your appointment up to 12 hours before your scheduled time.
For cancellation and modification requests outside of these periods, you can contact Platin Antalya via phone or WhatsApp.
It is the customer's responsibility to verify that the cancellation or modification process has been successfully completed in the system. If you are unable to attend your appointment, we kindly request that you inform us as soon as possible.
Being Late and Missing Appointments
If you are late for your appointment, the feasibility of the service, the remaining time, and the salon's schedule will be evaluated together. If deemed necessary, the appointment may be rescheduled.
Failure to show up for an appointment without prior notice, or repeated late cancellations, may result in restrictions on your use of online appointments in the future.
Service Change
If a different treatment is requested after the initial service has begun, the hair's current condition and the salon's schedule will be re-evaluated. If deemed appropriate, a separate timeframe and price will be provided for the new treatment.
No additional processing or fees will be applied without customer consent.
Returns and Pricing
Since no prepayment is required for online appointments, there is no refundable fee when scheduling your appointment.
Pricing for salon services is determined based on a pre-treatment analysis and a written offer. Requests regarding completed or personalized services are evaluated within the framework of the nature of the service and applicable consumer legislation.
If products are also sold on the site, the return and exchange conditions for those products will be specified separately on the product page.
Post-Service Inspection
If you experience any problems or dissatisfaction after the procedure, you can contact Platin Antalya to schedule a follow-up appointment. Your request will be evaluated after reviewing the procedure performed and the products used.
Communication
For appointment cancellations, changes, check-ups, and post-service requests:
Phone: 0555 892 37 70
Email: info@platinantalya.com
Address: Fener Mahallesi, Bülent Ecevit Bulvarı, Bulvar Lara 43B, Muratpaşa / Antalya
This policy may be updated to reflect changes in the appointment system and operational practices.